we were greeted warmly by cassie, and we had told her we were there celebrating a birthday. about an hour later she sent a bottle of champagne and chocolates up to our room! an amazing unexpected touch. everything else was fantastic too, including but not limited to the views of lake michigan and the city, the drinks at the bar downstairs, the exceptional service from all of the staff, and everything in between. great view of navy pier and the fireworks there at night. loved the rocking chairs out front. location is very convenient to walk to michigan avenue and lots of great restaurants close to hotel.

Nothing to dislike 🙂

It is a functional and modern property located in Magnificent Mile district so close to Magnificent Mile and a “ W ” establishment. I truly enjoyed super-friendly personnel that ensures guests have a really amazing stay. The breakfast is free and amazing with bacon and 3 waffles eggs, as example, had everything you could imagine. The location is MARVELLOUS, on the parade or anything that's happening in the area.

I was met by professional and helpful staff at the lobby.

Early check-in and late check-out options available. Romantic room with a SPECTACULAR view. Complimentary WiFi and robe provided. Ideal location by the lake. Nearby Flamingo Bar & Grill is a great place to chill out.

Overall clean property, it had BEAUTIFUL location and drinks. I loved the room, the bed was very comfy. It was fabulous and everything was perfect.

The place provides affordable prices. Modern impeccably clean property, it has fabulously helpful and responsive staff with good service.

In my room, I had a cozy double bed, which was super comfortable. They had central heating, a safe for my stuff, and a great selection of pay TV channels. The decor was stylish, and I really liked it! 😊

Room was small for the money Music in both bars was so loud that it turned us away; obviously popular with a different crowd, though!

Excellent overall experience. It has nice location and rooms, free wi-fi. The staff is helpful and pleasant, makes sure that the place is fairly clean. The location is fantastic, within walking distance of Downtown Chicago. The hotel is in a local area.

This room has a stylish and quiet atmosphere, providing amenities like Internet access, a microwave, and two double beds.

The location and the view.

The room was very small. There is no privacy in the bathroom. Only shutters separate the bathroom from the room. Every noise made in the bathroom is clearly heard by any other guests in the room. The door to the bathroom was a sliding piece of bamboo. The bathroom is what I disliked about our hotel room.

They charged an extra $500+ to my credit card after I had checked out, so I had to deal with that. The previous time I stayed they assigned us to not one but two rooms that already had shocked occupants in them when we walked in.

Luxury hotel with newly renovated rooms and beautiful lake views. the staff members are incredibly helpful and provide excellent service. - the location is convenient, close to a fantastic seafood restaurant. - the breakfast offered is outstanding and delicious.

Nothing - it was a nightmare

We were given a smoking room when confirmation said strictly non smoking. Asked to be moved and was told hotel was full so not possible. Was told Booked.net booked that room. Room smelt like an ash tray. Were only moved after 2 nights to a better room. Tried to get a refund and were refused. Service and attitude was poor. Would never stay at a w hotel again. We telephoned Booked.net and they were told that we were offered another hotel which is a categorical lie.

helpful staff and lake view.

Cost.